How Do Our Pickup Services Work?
We want all of you to have a great time discovering Cambodia. That’s why we decided to answer some common questions about our pickup and dropoff services.
Click on either Shared Tours or Private Tours to get started!
Shared Tours
Our shared tours are very popular but it can be hard to put the perfect people together.
We do our best to mix like-minded travelers together so that everyone has an amazing experience.
Quick Info:
- Confirm pick-up point the day before the tour
- Let your hotel staff know when you have the tour
- Ask your hotel staff for a takeaway breakfast or dine with us at Sala Russey
- Be ready 1 hour before departure time
- Hotel lobby is the best place to wait
- We can’t wait past departure time
- Call +855-92 55 55 18 if you missed pick-up time (you can also ask the receptionist to call us)
- Take a tuk-tuk to our office
General Info
If your hotel is located on a small road that is hard for vehicles to access, please let us know the day before your tour. We will arrange a nearby pick-up point for you.
Pick-up times are usually an hour before our departure times. Our guides recommend staying in your hotel’s lobby when waiting for pick-up. This makes it easy for them to find you and move on to the next pick-up point. Please keep in mind that we need to collect all guests before departure time!
If you don’t want to wait in the lobby, we recommend that you let your hotel’s staff know that you have planned a tour. This way, when we arrive at your hotel, they can call or send someone to your room.
If you’re going on a sunrise tour, think about informing your hotel’s staff the day before. Some hotels will prepare you a takeaway breakfast! Or dine with us at Sala Russey restaurant after sunrise. You can eat breakfast there before exploring the temples.
After we’ve gathered all of our guests we make a quick stop at our office before departure time.
You don’t have to be picked up from your hotel, if you prefer to sleep an extra 30-45min you can also meet us directly at our office. Make sure to be there at least 15 min before departure time.
Sunrise Info
Our pick-up times are usually 1 hour before the actual departure time. As you can see in the Angkor Sunrise image above, pick-up for all guests is between 4:30 and 5:00 am. We plan these times because Angkor Wat is always busy, not because we want you to miss out on sleep.
This goes for all of our tours, not just Angkor Sunrise. It’s very important that we complete the scheduled pick-ups within our allotted time. We don’t want to risk ruining the experience for everyone.
Our guides and drivers can’t wait past the departure time for anyone! If you have missed your pick-up time call this number +855-92 55 55 18.
If no answer call +855-63 21 21 21!
We make a quick stop at our office before we leave so you may have a chance to catch us there before departure.
We stop at Sala Russey restaurant after sunrise. You can eat breakfast there before exploring the temples.
What to do if you missed your tour
If you have completely missed the pick-up time for your tour, you need to call this number +855-92 55 55 18.
You can ask reception to call us if you don’t have a Cambodian sim card.
You may still have time to join the tour if you get to our office before departure time. Ask at reception for a tuk-tuk to the following address: Sivatha Blvd, Siem Reap, Cambodia 17000
Drop Off
After you’ve spent a lively day with us we can drop you off either back at your hotel/pick-up point (if close to city center) or anywhere in the city. Just let us know during the return trip.
Private Tours
General Info
If your hotel is located on a small road that is hard for vehicles to access, please let us know the day before your tour. We will arrange a nearby pick-up point for you.
Our guides recommend staying in your hotel’s lobby when waiting for pick-up. This makes it easy for them to find you.
If you don’t want to wait in the lobby, we recommend that you let your hotel’s staff know that you have planned a tour. This way, when we arrive at your hotel, they can send someone to your room.
If you’re going on a sunrise tour, think about informing your hotel’s staff the day before. Some hotels will prepare you a takeaway breakfast! Or you can dine with us at Sala Russey restaurant. We stop there after sunrise and before we explore the temples.
What to do if you can’t see your driver?
If you can’t find your driver or you need to make any edits to your tour you need to call us directly at +855-92 55 55 18.
You can ask reception to call us if you don’t have a Cambodian sim card.
Drop off
After you’ve spent a lively day with us we can drop you off either back at your hotel/pick-up point or anywhere in the city. Just let us know during the return trip.
Do you have more questions? Leave us a comment below and we will add answers to this post!
